Faq.

Yes, setup and pack down is included in the filming time. When setting up, we aim to be on site at least 1 hour before we are required to film. We do this to make sure that we’ve got the right gear and technical aspects sorted for the job, and if there is a problem, we have enough time to sort out the issue. Setup usually takes 45 minutes; finding the right position, checking lighting, taking an audio feed, liaising with yourself and your speakers. 99% of time setup is a breeze, but for the 1%-for whatever is thrown at us, we want to be ready – because you only get one go at this, to get it perfect! Pack down is a sinch – we usually allow 15 minutes.

We film right across Australia – we have staff on standby in all capital cities and are willing to travel to regional areas. With enough notice, we can also accommodate international conferences.

With a basic conference recording, 2 cameras on tripods, presentation recording devices and audio linking gear is included in our rate. If additional equipment is required, ie lighting (if the venue is too dark) or audio (if the venue doesn’t have a PA), we will consult with you.

Due to the length of conference videos, we do not edit them with music underneath. The focus of the viewer should be solely on the speaker – we don’t want to detract from that. Music is included in Highlight films and social media content edits.

Basic graphics, such as logo intros, lower thirds (speakers titles) and text on screen are included. However, other more complex graphics are outside of the remit of the conference videos.

We’re hoping that we nail it on the first edit! Sometimes clients make small tweaks to the work we've done. You will receive one round of changes – additional changes outside of this are usually out of scope and incur additional editing charges. Once again, we will consult you on these.

From time-to-time additional costs pop up, for example, when a schedule runs overtime (requiring more crewing hours) or when additional edits outside of scope are required. Before we complete the work, we will consult with you whether to proceed or not.

We of course want to make this as cost effective for you, however, incidental charges such as parking, will be charged at cost to the client.

While we work alongside the AV technicians and seek their expertise (in taking an audio feed and copy of the on-screen presentation), their focus is primarily on the event space and your delegates experience in the room. We are there to capture your event – whether for social media, marketing for future events or to sell the conference online afterwards, as an alternative revenue stream.

You do not need to provide meals to our staff, however on full-day filmings and those outside of normal working hours, our staff will be grateful for a meal provided.

We film many events and with hours and hours of footage, multiplied by a number of camera angles (including the screen presentation), it takes up a lot of hard drive space. We encourage our clients to make double backups of their assets on separate hard drives – you never know when a computer is going to crash! We do of course, keep the assets for 6 months, after that, we can't guarantee they will be on our servers.

We can offer a full suite of video and photography options for your conference, including livestreaming, post event video wrap videos, testimonial videos, and event photography.

We provide the final videos in the format of your choice, such as MP4 or MOV files, delivered via Dropbox.

Yes, we have the capability to film multiple sessions happening concurrently by deploying additional camera operators and equipment. This allows us to capture all the important content occurring simultaneously during your conference.

You have full rights to use the filmed conference sessions as per your requirements. We provide you with a license that allows you to utilise the videos for internal purposes, online sharing, marketing, or any other relevant use specific to your organisation.